Terms and Conditions of Service

MATICERTS is a technology infrastructure dedicated to the management, issuance, and renewal of Digital Signature Certificates with full legal validity for electronic invoicing and electronic payroll before DIAN in Colombia. The platform offers two issuance types: biometric issuance, with biometric identity verification, and document-based issuance, without biometrics, in which the certification authority reviews the supporting documents THE USER attaches. Renewal is available only for one (1) year biometric-issuance certificates; for document-based issuance, a new certificate is issued when the current one expires.

The platform operates independently and may be used by individuals, corporations, or Software Houses, without mandatory bundling with MATIAS API transmission services.

Each account may have one or both issuance types enabled. Enabling both types is done by a MATICERTS administrator. Where the account has both, THE USER chooses the issuance type for each request; once created, a request cannot change its issuance type.

Certificates are issued and held under high-security cryptographic custody to enable automated API integrations, while also allowing the owner to freely download and export the file in standard .p12 format.

For both issuance types, the .p12 file is opened with its PIN. For document-based issuance, the .p12 file is delivered inside a .zip archive protected with the holder's NIT (NIT including the check digit when the holder is a legal entity).

MATICERTS reserves the irrevocable right to execute the active revocation and immediate annulment of the digital certificate before the competent authorities in cases of fraud, identity theft, payment default, or termination of the commercial agreement, rendering it unusable across any third-party platform.

Revocation may also be processed at THE USER's request where the certificate was issued with erroneous information supplied by THE USER, in which case the economic conditions set forth in clause 5.8 shall apply.

5.1. The purchase of individual or volume credits is handled 100% upfront via the integrated payment gateway (Wompi) or authorized direct bank transfers. Purchased credits do not expire and remain available in the account balance until consumed by an effective issuance. Each issuance type (biometric and document-based) has its own price list and its own credit balance. Credits purchased for one issuance type may only be consumed by requests of that same type and are not transferable to the other. Published prices include VAT.

5.2. Nature of the commercial relationship: where credits are purchased by Software Houses, technology integrators, ERPs, or other legal entities acquiring them as an input for their own commercial activity of resale or provision of services to third parties, such relationship shall be governed exclusively by the commercial provisions of the Colombian Commercial Code and by the terms agreed in this document, with the consumer protection provisions of Law 1480 of 2011 being inapplicable, as such legal entities do not hold consumer status under article 5 of that law.

5.3. Express consent for immediate commencement of service (consumer customers): where THE USER acquires the service directly for their own use, in their capacity as a consumer under Law 1480 of 2011, they must expressly declare, by accepting the checkbox provided at the time of creating the request and making payment, their wish for the identity verification and digital certificate issuance process to begin immediately — for biometric issuance, upon filing the request; for document-based issuance, upon submitting it for issuance with its supporting documents — understanding and accepting that such immediate commencement entails the waiver of the right of withdrawal with respect to this specific service, under the terms of article 47, numeral 5, of Law 1480 of 2011, once the service has been effectively rendered.

5.4. Right of withdrawal: in cases where it is applicable pursuant to Law 1480 of 2011, THE USER as a consumer may exercise the right of withdrawal within the five (5) business days following execution of the contract, provided the identity verification process has not begun (for document-based issuance, while the request remains a draft that has not been submitted for issuance) and the digital certificate has not yet been issued. Once the verification process has begun in accordance with the express consent described in clause 5.3, the right of withdrawal may not be exercised with respect to that service, as it constitutes an immediate-performance service commenced with the express acquiescence of the consumer.

5.5. Refund policy for issued certificates: once the digital certificate has been issued and delivered (or the .p12 exported), the process is irreversible and final, given the cryptographic nature of the product and the transactional costs of identity verification (biometric or document-based, depending on the issuance type) and of issuance before the digital certification authority. Accordingly, no refunds, returns, or cancellations apply due to withdrawal, non-use, or incompatibility with systems not certified by the holder or third parties.

The provisions of this clause neither exclude nor limit the applicable statutory warranty in cases where the issuance of the certificate presents errors or defects directly attributable to THE COMPANY, in respect of which THE USER retains the rights afforded to them under applicable law. Errors arising from information entered or selected by THE USER are not attributable to THE COMPANY and are governed by clause 5.8.

5.6. Distinction between credit and money: the credit restoration described in Clause 4 is an internal balance operation within the platform that preserves the value acquired by THE USER, allowing the request to be filed again at no additional cost. Such restoration does not by itself give rise to a refund of money, since the contracted service (the issuance credit) remains intact and fully available for use.

5.7. Requests for withdrawal or payment reversal, in the cases applicable under clause 5.4, must be directed to soporte@matias.com.co and will be handled within the applicable statutory terms.

5.8. Revocation due to errors in information supplied by THE USER: THE USER is solely responsible for verifying, before filing the request, that the selected certificate type and issuance type (biometric or document-based) and the holder's details (identity document type and number, NIT, company name, and any other required information) are correct and correspond to the actual certificate holder. The certificate is issued in accordance with the information entered by THE USER.

Where an issued certificate must be revoked because THE USER selected an incorrect certificate type or entered erroneous holder details (for example, the national ID number of an individual instead of the NIT of the legal entity), the originally issued certificate is deemed a service effectively rendered and shall be charged, with no refund and no restoration of the consumed credit, since its issuance has already incurred the verification and issuance costs before the digital certification authority. Issuing the correct certificate requires filing a new request, which will consume a new credit of the corresponding issuance type or, failing that, require a new payment at the current rates for that type. Revocation of the erroneous certificate must be requested through the channels indicated in clause 5.7.

5.9. Volume tier pricing: the price per certificate depends on the purchasing company's volume tier. Each issuance type (biometric and document-based) and each account type has its own list of tiers, and the applicable list is always the one for the issuance type being purchased. The tier is determined by the total number of certificates the company acquired in the last twelve (12) months, counted back from the purchase date, plus those in the current purchase, adding both issuance types together: splitting purchases between biometric and document-based issuance does not change the tier.

For this calculation, certificates purchased count even if not yet used, as do requests filed without a purchased credit, such as credits assigned under an agreement; renewal purchases do not add to the volume. The purchase is always invoiced for the quantity actually acquired in that purchase, at the rate of the tier that applies to it, without recalculating earlier purchases. For lists with a single tier, the price does not vary with volume.

All information processing is carried out under strict encryption protocols, in compliance with Law 1581 of 2012 and our Data Privacy Policy. Biometric data is processed only for biometric issuance requests; for document-based issuance, the attached supporting documents are processed and shared with the certification authority that issues the certificate. The data captured is used for the sole and exclusive purpose of verifying the applicant's identity for the issuance of the digital signature.

Creating a certificate issuance request on the platform, regardless of its issuance type, requires the express and prior acceptance of these Terms and Conditions through the checkbox provided in the corresponding form. Such acceptance is recorded together with the request and constitutes evidence of THE USER's declaration of intent with respect to the entirety of the conditions established herein, including the provisions of clause 5.3 regarding the immediate commencement of the service.