Terms and Conditions of Service
Last Updated: September 11, 2026 | LOPEZSOFT SAS
Welcome to MATICERTS, a specialized technology solution operated by LOPEZSOFT SAS ("THE COMPANY"). By registering, accessing the web portal (app.maticerts.com), consuming the REST API, or purchasing certificate credits, you ("THE USER" or "THE CUSTOMER") agree to be bound by these Terms and Conditions.
This English version is provided for reference only. In the event of any discrepancy, the Spanish version shall prevail, as Colombian law governs this agreement.
1. Platform Scope and Purpose
MATICERTS is a technology infrastructure dedicated to the management, issuance, and renewal of Digital Signature Certificates with full legal validity for electronic invoicing processes before DIAN in Colombia.
The platform operates independently and may be used by individuals, corporations, or Software Houses, without mandatory bundling with MATIAS API transmission services.
2. Identity Verification & Issuance Times (SLA)
In strict compliance with ONAC and DIAN regulations, the issuance of any certificate is contingent upon successful completion of an identity verification process (biometric or assisted documentary).
We guarantee an express activation time of 1 to 5 business hours, which begins to run solely from the moment the user successfully completes the verification flow.
THE USER assumes absolute civil and criminal responsibility for the veracity, accuracy, and legitimacy of the documents and information provided during onboarding.
3. Cryptographic Custody, Exportability & Revocation
Certificates are issued and held under high-security cryptographic custody to enable automated API integrations, while also allowing the owner to freely download and export the file in standard .p12 format.
MATICERTS reserves the irrevocable right to execute the active revocation and immediate annulment of the digital certificate before the competent authorities in cases of fraud, identity theft, payment default, or termination of the commercial agreement, rendering it unusable across any third-party platform.
4. Request Validity, Automatic Cancellation & Credit Restoration
4.1. Every issuance request filed on the platform — whether filed by a Software House, technology integrator, any other account type, or directly by the certificate's end holder — carries a maximum term of seven (7) calendar days from its creation for the holder to successfully complete the identity verification process (KYC / facial biometrics). This term runs continuously and includes weekends and public holidays.
4.2. Notices prior to expiration: THE COMPANY will report the status of the request through the registered channels (email and/or WhatsApp) according to the following schedule. Such notices are informational and their receipt does not constitute a condition for the validity of the cancellation:
- Immediate notice: upon filing the request, including the biometric validation link.
- Periodic reminders: while verification remains pending within the active term.
- Final notice: approximately twenty-four (24) hours before expiration, warning of imminent cancellation.
- Cancellation confirmation: once the automatic cancellation and credit restoration have been executed.
4.3. Automatic cancellation: once the seven (7) calendar day term elapses without completed identity verification, the platform will automatically cancel the request, invalidate the associated validation link, and close that specific filing. Expired links cannot be reused.
4.4. Credit restoration: upon cancellation, the consumed issuance credit is fully restored to the balance of the account that filed the request, remaining available to file a new request for the same or a different certificate holder, at no additional cost and with no expiration on the credit.
4.5. Nature of the automatic cancellation versus the right of withdrawal: the automatic cancellation described in this clause operates due to the failure to complete the identity verification process within the established term, and constitutes an operational service-management mechanism, distinct and independent from the right of withdrawal set forth in clause 5.4 for consumers under Law 1480 of 2011.
Where THE USER holding the certificate qualifies as a consumer and wishes to exercise their right of withdrawal within the five (5) business days following execution of the contract, they must expressly request it through the channels provided in clause 5.7, without waiting for the seven (7) day term established herein to elapse. Should that right not be exercised within the statutory term, and should the seven (7) day term subsequently elapse without completed identity verification, the request will be automatically cancelled pursuant to this clause, with only the credit restoration set forth in clause 4.4 taking effect, without giving rise to any refund of money.
4.6. Scope of restoration: the restoration set forth in this clause applies exclusively to the issuance credit within the platform and does not constitute or amount to a refund of money, a credit note, or a reversal of the payment gateway transaction. Financial terms are governed by Clause 5.
4.7. THE COMPANY may modify the term established herein for operational, regulatory, or security reasons, providing prior notice through an update to these Terms and Conditions. The term applicable to each request shall always be the one displayed on the Dashboard at the time of filing.
5. Payments, Credit Validity & Refund Policy
5.1. The purchase of individual or volume credits is handled 100% upfront via the integrated payment gateway (Wompi) or authorized direct bank transfers. Purchased credits do not expire and remain available in the account balance until consumed by an effective issuance.
5.2. Nature of the commercial relationship: where credits are purchased by Software Houses, technology integrators, ERPs, or other legal entities acquiring them as an input for their own commercial activity of resale or provision of services to third parties, such relationship shall be governed exclusively by the commercial provisions of the Colombian Commercial Code and by the terms agreed in this document, with the consumer protection provisions of Law 1480 of 2011 being inapplicable, as such legal entities do not hold consumer status under article 5 of that law.
5.3. Express consent for immediate commencement of service (consumer customers): where THE USER acquires the service directly for their own use, in their capacity as a consumer under Law 1480 of 2011, they must expressly declare, by accepting the checkbox provided at the time of creating the request and making payment, their wish for the identity verification and digital certificate issuance process to begin immediately upon payment confirmation, understanding and accepting that such immediate commencement entails the waiver of the right of withdrawal with respect to this specific service, under the terms of article 47, numeral 5, of Law 1480 of 2011, once the service has been effectively rendered.
5.4. Right of withdrawal: in cases where it is applicable pursuant to Law 1480 of 2011, THE USER as a consumer may exercise the right of withdrawal within the five (5) business days following execution of the contract, provided the identity verification process has not begun and the digital certificate has not yet been issued. Once the verification process has begun in accordance with the express consent described in clause 5.3, the right of withdrawal may not be exercised with respect to that service, as it constitutes an immediate-performance service commenced with the express acquiescence of the consumer.
5.5. Refund policy for issued certificates: once the digital certificate has been issued and delivered (or the .p12 exported), the process is irreversible and final, given the cryptographic nature of the product and the transactional costs of biometric verification and stamping before the digital certification authority. Accordingly, no refunds, returns, or cancellations apply due to withdrawal, non-use, or incompatibility with systems not certified by the holder or third parties.
The provisions of this clause neither exclude nor limit the applicable statutory warranty in cases where the issuance of the certificate presents errors or defects directly attributable to THE COMPANY, in respect of which THE USER retains the rights afforded to them under applicable law.
5.6. Distinction between credit and money: the credit restoration described in Clause 4 is an internal balance operation within the platform that preserves the value acquired by THE USER, allowing the request to be filed again at no additional cost. Such restoration does not by itself give rise to a refund of money, since the contracted service (the issuance credit) remains intact and fully available for use.
5.7. Requests for withdrawal or payment reversal, in the cases applicable under clause 5.4, must be directed to soporte@matias.com.co and will be handled within the applicable statutory terms.
6. Data Protection (Habeas Data)
All processing of biometric and documentary information is carried out under strict encryption protocols, in compliance with Law 1581 of 2012 and our Data Privacy Policy. The data captured is used for the sole and exclusive purpose of verifying the applicant's identity for the issuance of the digital signature.
7. Acceptance of the Terms and Conditions
Creating a certificate issuance request on the platform requires the express and prior acceptance of these Terms and Conditions through the checkbox provided in the corresponding form. Such acceptance is recorded together with the request and constitutes evidence of THE USER's declaration of intent with respect to the entirety of the conditions established herein, including the provisions of clause 5.3 regarding the immediate commencement of the service.
For legal inquiries, contact us at soporte@matias.com.co.