Delete your MATICERTS account
Last Updated: November 2, 2026 | LOPEZSOFT SAS
This page explains how to delete your user account on MATICERTS, the digital certificate service of LOPEZSOFT SAS, and what happens to your data afterwards. It applies to the accounts you use in the Android and iOS mobile app and on the web platform. To learn about all your rights as a data subject, see the Personal Data Privacy Policy.
Option 1: from the mobile app
- Open the MATICERTS app and sign in.
- Go to Profile.
- Tap Delete account.
- Type your current password to confirm.
- Confirm the deletion.
Deletion is immediate and cannot be undone. You are signed out on all devices and can no longer sign in with that account. For security reasons, administrator accounts cannot be deleted from the app: use option 2.
Option 2: without the app, by email
If you do not have the app installed, cannot sign in, or your account is an administrator account:
- Write to soporte@matias.com.co from the email you registered with on MATICERTS.
- Use the subject "MATICERTS account deletion request".
- Include your full name and the company your account belongs to.
To protect your account, we only handle requests sent from the registered email and, if needed, we will ask for additional information to verify your identity. We respond to and process the request within a maximum of fifteen (15) business days of receiving it, and we confirm by email once the account has been deleted.
What data is deleted
- All your sessions are closed and the app, web and API access tied to your user is revoked.
- Your personal user data is anonymized: first name, last name and email are replaced with generic values, and your profile photo is removed.
- The account is deactivated. The email you registered with is released so it can be used to register a new company in the future, but not the same company, which is already registered.
What data is kept and for how long
Some Colombian laws require us to keep certain information even after you delete your account. That information is stored securely, with restricted access, and is used only to meet those obligations:
- Orders, payments and electronic invoices: up to 10 years, for accounting and tax obligations (Commercial Code, art. 60; Law 962 of 2005, art. 28; Tax Code, art. 632).
- Certificate requests, attached documents and identity verification results: while the certificate is valid and for the applicable legal periods, for the traceability required by digital certificate regulations and the handling of possible claims.
- Security and audit logs (IP addresses and access dates, already without your name or email): for as long as needed for platform security and to answer authority requests.
- Company data and contact email: while the company exists, for expiry notices and reports. To change the contact email, edit it under Company before deleting your account or write to us.
Once these periods end, the information is permanently deleted or anonymized.
If you delete your account, your company is left without a user: its requests, certificates, unused quotas and payments are kept, but nobody will be able to sign in to manage them. To keep using MATICERTS with the same company or recover its quotas, write to soporte@matias.com.co.
Questions?
Write to soporte@matias.com.co or message us on WhatsApp at (57) 310 843 5431.